Changing Account Settings
Q 1: Can I change my Email/Login address with CellRewards.com?
A 1: You sure can. Just click on the 'Change My Email Address' link on your Personal Page.
Q 2: How do I login to my CellRewards.com account if I am using someone else's Personal Page?
A 2: Go to the top of the page, and select 'Sign Out' from the Member Center menu. Then select 'Return to your Personal Page'. Then enter your own CellRewards.com email address and password.
Q 3: How do I unsubscribe?
A3 : If you really want to leave us, please visit: http://www.CellRewards.com/pp_Unsubscribe.aspx.
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Checking Your Balance
Q 1: How can I check how many CellRewards I have in my account?
A 1: You can check your balance on-line by clicking here.
Q 2: When do my CellRewards for free ringtones, backgrounds and mobile games expire?
A 2: Your CellRewards never expire.
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Contacting CellRewards.com
Q 1: How can I advertise with CellRewards.com?
A 1: Click Here to visit our corporate website to find out about our online advertising solutions.
Q 2: How can I contact CellRewards.com?
A 2: For questions regarding offers or your CellRewards balance, contact us through CellRewards.com Member Support, or by mail at 945 Clint Moore Road , Boca Raton, FL 33487. For questions and help regarding ringtones, backgrounds or games you're trying to download to your phone, call CellRewards.com Support Monday - Friday, 9:00am to 6:00pm at 866-323-0462. Be sure you know your mobile network, phone model number and manufacturer before calling.
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Earning Free Ringtones, Backgrounds and Mobile Games
Q 1: The person I referred to CellRewards.com joined, but you show them on my account as not joined, why?
A 1: When you refer a friend to CellRewards.com, they get an email sent to them immediately. In the email, there is a link to the CellRewards.com registration page. If they click on the link, and join, your account will be credited with one CellReward once your friend has earned two CellRewards. However, if they use any other method to join CellRewards.com other than clicking on the link in the email they receive from us, then it is impossible for us to track the referrals and they will still appear as not joined on your Referral Status page.
Q 2: Why have my CellRewards not been credited yet?
A 2: One reason your CellRewards may not have been credited to your account is because of time. All of our offers require a minimum of 1 business day and a maximum of 5 business days to be credited. If it has been more than 5 business days, then another reason for not being credited could be that you used a different email address when taking advantage of an offer other than the one you have registered with CellRewards.com. Make sure you use the email address you have on file with CellRewards.com when you take advantage of offers so your account is properly credited. If you still feel your account was not properly credited, please fill out our form at CellRewards.com Member Support and we'll look into it right away.
Q 3: How can I earn more free ringtones, backgrounds and mobile games?
A 3: There are several ways to earn free ringtones, backgrounds and mobile games from CellRewards.com. First, take advantage of the offers we send you by email. Second, take advantage of the offers listed on your Personal Page. Third, refer your friends - you'll get one Cell Reward for every one of them who joins and completes two offers.
Q 4: When do my CellRewards expire?
A 4: Your CellRewards never expire.
Q 5: When will my CellRewards be credited to my account?
A 5: CellRewards are generally credited to your account within one to five business days of when they are earned. Sometimes our partners take longer to provide us with the information and there may be a further delay.
Q 6: How much mobile entertainment can I choose from?
A 6: You can choose from more than 6,000 ringtones and several hundred backgrounds and games. CellRewards.com is updated weekly with new content from today's most popular artists.
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Email Link Problems
Q 1: What do I do if there is no active link in the emails you send me?
A 1: No problem. Some email software does not support active hyperlinks. You have a choice. Either switch to email software that does support active hyperlinks (like Microsoft Outlook) or just copy the URL from the email and paste it into your browser. Your free Cell Rewards will be rewarded either way.
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Redeeming Ringtones, Backgrounds and Mobile Games
Q 1: How do I redeem my free ringtones, backgrounds and mobile games?
A 1: Just visit the "Redeem CellRewards" page accessible from the Member Center menu on your Personal page, and click the Redeem button to open up a new browser window and choose your content.
Q 2: My mobile network and/or Phone is not listed on the Phone Checker. Why?
A 2: Currently CellRewards.com is supported by AT&T, Cingular, Sprint PCS, SunCom and T-Mobile. Certain mobile networks do not comply with outside services like those offered on CellRewards.com. If your mobile network is listed, but your phone is not, then it is possible your phone is not compatible with our content.
Q 3: Do I need a credit card in order to redeem my free music?
A 3: No.
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CellRewards.com Email
Q: Why am I not receiving emails from you?
A 1: Some of your email could be getting automatically blocked or deleted by your
Internet Service Provider or your email provider. To ensure delivery of email
from CellRewards.com, add our email address (CellRewards@CellRewards.com) to
your "Address Book". For instructions on adding us to your "Address Book",
click here.
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Submitting A Problem/Question
Q: If I have a problem or question, how do I contact you?
A: The fastest way to get a response to your problem or question is to fill out
our form at CellRewards.com Member Support. One of our member
support representatives will reply within 1 business day. For questions and help regarding ringtones, backgrounds or games you're trying to download to your phone, call CellRewards.com Support Monday - Friday, 9:00am to 6:00pm at 866-323-0462. Be sure you know your mobile network, phone model number and manufacturer before calling.
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Two Accounts On The Same Computer
Q: Can two people have separate CellRewards.com accounts on the same computer?
A: At this time we only allow one account per computer, sorry!
